Refund and No-Return Policy – Balkan Streetwear

At Balkan Streetwear, we take pride in the quality of our streetwear products and strive to ensure that every order meets our high standards. Please read this policy carefully before making a purchase, as all sales are final.

No Refunds

1.1 All sales on our website or through any other sales channels are final. Once a purchase is completed, it cannot be canceled, refunded, or exchanged for any reason.
1.2 This policy applies to all products, including clothing, accessories, limited editions, pre-orders, or promotional items.
1.3 Customers are responsible for reviewing their orders carefully before confirming payment, including verifying the correct product, size, color, and quantity.

Order Review

2.1 To ensure satisfaction, we encourage customers to double-check their order details before completing the checkout process.
2.2 We are happy to provide product information, sizing guides, and images on our website to help you make informed decisions.

 Damaged or Faulty Items

3.1 While we do not offer refunds or exchanges, we take claims of damaged or faulty items seriously.
3.2 If your order arrives damaged or defective due to a shipping error or manufacturer defect, please contact us within 48 hours of receiving your item at balkan_streetwear@hotmail.com with photos and details of the issue.
3.3 We will review the claim and, at our discretion, may offer a replacement product, store credit, or another solution.

Shipping Issues

4.1 We are not responsible for lost, delayed, or misdirected packages caused by incorrect shipping information, customs delays, or courier errors.
4.2 Tracking numbers will be provided for all shipments, allowing customers to monitor their orders.

 Legal Exceptions

5.1 Our no-refund policy does not affect your legal rights under applicable consumer protection laws, which may provide certain guarantees or rights to a refund under specific circumstances.
5.2 Where the law requires a refund, we will comply accordingly.

Customer Responsibility

6.1 Customers are responsible for ensuring that their orders are correct before confirming the purchase.
6.2 By placing an order with Balkan Streetwear, you acknowledge and agree to this no-refund policy.